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FAQ - Frequently Asked Questions


When will I receive my phone and/or optional free gift?

Your phone is normally delivered next working day if ordered before lunch. When you receive your optional free gift varies between the retailers and ranges from next day (with your phone) to after 5 weeks. Please view our delivery times table which shows when you can expect to receive your phone and gift for each mobile phone shop.

What is Cashback (or Fee Line Rental) and how does it work?

You will notice that some T-Mobile deals offer an amount of Cashback (or free line rental) with the phone. Free line rental is actually the same as cashback, and 12 months free line rental is normally paid to you as an amount of cashback eual to 12 times the monthly line rental.

With small amounts (< 100) this will normally be paid back to you upfront or after a few weeks, either direct to your credit card, by cheque or to your phone bill (i.e. reducing your monthly payment). With larger amounts of Cash back (> 100), there is likely a claims procedure you'll need to follow which normally involves sending back a claim form, together with your original mobile phone bills at periodic intervals (e.g. after month 3, 6, 9 and 12 months). Please refer to the terms and conditions of each retailer for full details or read more info and tips on how to claim cash back.

Can I keep my existing number?

Yes, this process is called number porting and allows you to keep your existing mobile number when you move to a different network. However, if you're currently on T-Mobile and want to stay on T-Mobile, you'll have to go through the T-Mobile upgrade process if you want to keep your existing number. This means you'll probably miss out on the most competitive and free gift deals though. Please check the mobile retailer's sites for details.

Is delivery free?

Yes, UK delivery is free on all the contract deals displayed on our site. The only exception is e2save, who charge 8.99 delivery on all contract phone plus gift deals.

What is the minimum contract term of these T-Mobile + free gift deals?

The minimum contract term of these T-Mobile + free gift deals is 12, 18 or 24 months.

Can these companies be trusted?

Yes, we aim to only display deals from reputable companies which have a long trading history in the UK and are financially sound. Hence we show the offers from the big trusted high street brands (Carphone Warehouse, The Link, Phones4U, ...) while the other online retailers we show are backed by financially strong companies too. E.g. e2save and (backed by Carphone Warehouse), Mobiles2YourDoor (backed by Phones4U), etc. We also constantly research the UK market to ensure we stay abreast of the latest mobile phones industry news.

You may also have heard some reports of the Mobile phone cashback 'rip-off' with regards to customers failing to get their cashback from dodgy retailers. Hence we only select reputable retailers, though if you'd still be worried, we suggest you look for non cash back deals or offers with a free gift. Because in that case, you're actually getting a gift, which you can even get next business day. Hence, you don't have the potential risk you could have with cashback deals which need to be claimed over a 12 or 18 month period.

How can these retailers offer these free gifts or cashback with my phone?

The mobile phone market space in the UK is currently very competitive and this means the mobile phone retailers try and create enticing offers to win over new customers. Many of these deals involve free gifts, line rental or cash back. The shops will normally subsidise the cost of these gifts and cashback with most or all of the commission they receive from the networks when they sign you up to a new 12, 18 or 24 month contract. The retailers (and networks) then hope that you'll stay on the same contract past your contract duration period. This is when they'll reap most their benefits. However, there's nothing stopping you canceling your contact after it runs out and find a new deal with another gift or free line rental.

What's the catch?

None really ... these retailers really do send you a free gift and give cash back when you buy a new contract telephone with them.

We really hope this faq info and our website helps you find a free gift + mobile phone deal. Please contact us with any other questions or suggestions.

Best Regards
Best T-Mobile Deals team

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